Refund policy

By placing an order through WolfRoots, you agree to the terms below. These policies ensure you are fully aware of our refund procedures. This policy applies to orders shipped to the United States.

A. 90-Day Satisfaction Guarantee

Every dog is different. Some show changes in a few weeks, others need a couple of months of consistent daily servings before you see the difference in their coat, their comfort, or their energy. That is why we give you a full 90 days.

To be eligible for the guarantee, the supplement should be added to your dog's meals consistently for up to 90 days. This gives their body enough time to respond, and gives you enough time to judge honestly whether it is the right fit for them.

If after consistent use you feel it is not working for your dog, reach out to us within 90 days of receiving your order and we will make it right. You may choose between a refund to your original payment method or store credit. Requests submitted after the 90 day window may no longer qualify under the guarantee.

Because our supplements are ingestible products made for your dog, we do not accept physical returns of opened or unopened containers. Once a product leaves our facility, we cannot verify how it was stored or handled, and we will never risk redistributing anything that goes into a dog's bowl. To request assistance with your order or the satisfaction guarantee, please contact: help@wolfroots.com

WolfRoots reserves the right to deny refunds in cases of suspected abuse, fraud, resale activity, or misuse of this Guarantee. This Guarantee may be modified or withdrawn for future purchases at any time.

B. Guarantee Eligibility

Eligible under the guarantee:

  • Physical products purchased directly from wolfroots.com within 90 days of delivery

Not eligible:

  • Shipping costs
  • Final sale items
  • Gift cards
  • Promotional freebies
  • Refund requests based on a dog's known allergy or sensitivity to beef or any other clearly disclosed ingredient

A note on beef allergies: Our supplements are made from beef organs, and this is stated clearly on every product page, label, and ingredient list. If your dog has a known allergy or sensitivity to beef, please do not purchase these products. Refund requests citing a beef allergy are not covered under the Satisfaction Guarantee, as the ingredients are fully disclosed before purchase.

Note: Maximum of two (2) guarantee refunds per customer per year. This limit applies to one-time purchases; subscription orders are governed by Section C below.

C. Subscription Refunds & Cancellations

If you purchase a subscription (recurring order), you may cancel or pause future shipments at any time before your next order is processed. You may manage your subscription through your account dashboard or by contacting our support team at help@wolfroots.com.

By completing a subscription purchase, you agree to recurring charges at the frequency and price disclosed at checkout. Each recurring shipment is considered a separate purchase.

Our 90-Day Satisfaction Guarantee applies only to your first subscription order. Subsequent subscription orders are not eligible for a refund due to change of mind once the order has been processed and shipped. Customers are responsible for managing or canceling their subscription prior to the renewal date to avoid additional charges.

Nothing in this policy limits your rights in the event of a defective, damaged, or incorrect product. If you experience any issue with your order, please contact us promptly so we can review and resolve the matter.

D. Refund Request Process

To request a refund under the guarantee, contact us at help@wolfroots.com with your order information. Our support team may ask a few questions about your dog's use of the product to confirm eligibility. No physical return shipment is required.

E. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If you receive damaged, defective, or incorrect items, contact us within 7 days of delivery. We will promptly resolve the issue with a replacement, refund, or store credit at no additional cost to you.

F. Exchanges

If you would like to try a different WolfRoots product, contact our support team. Exchanges are processed as store credit, which you can use toward the product of your choice.

G. Refund Processing

Once your refund request is approved:

  • Refunds will be issued to your original payment method
  • Store credits will be delivered as a digital gift code via email

If a refund cannot be issued to your original payment method (for example, if that method is no longer active or available), we will issue the refund as store credit. Please allow 7-14 business days for processing.

H. Abuse Prevention

WolfRoots reserves the right to refuse refund requests in cases of:

  • Excessive or repeated refund requests
  • Requests beyond the 90-day window
  • Suspected abuse, fraud, or resale activity

Orders refused at delivery, unclaimed, or abandoned in transit are not eligible for a refund. See Section H of our Shipping Policy.

For questions or to request assistance, contact us at help@wolfroots.com.