Shipping policy

This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

B. TRANSIT, HANDLING & ORDER CUT OFF TIME STANDARD SHIPPING

• Generally, shipments are in transit for 9 – 12 days (Monday to Friday).
• Order cut off time will be 12:00 PM and time zone (GMT-05:00) Eastern Standard Time (New York).
• Order handling time is 1 - 2 business day (Monday to Friday).

C. TRANSIT, HANDLING & ORDER CUT OFF TIME EXPRESS SHIPPING

• Generally, shipments are in transit for 7 – 9 days (Monday to Friday).
• Order cut off time will be 12:00 PM and time zone (GMT-05:00) Eastern Standard Time (New York).
• Order handling time is 1 - 2 business day (Monday to Friday).

D. DELIVERY TERMS

We use the USPS, UPS, UniUni to deliver the product.

E. CHANGE OF ADDRESS & CUSTOMER RESPONSIBILITY

• Address Changes: We cannot change the delivery address once your order is in transit. If you need to change the delivery address, please contact us within 24 hours of placing your order at help@wolfroots.com
• Customer Responsibility: Customers are solely responsible for providing accurate and complete shipping addresses at the time of order placement. Please double-check your shipping address before completing your purchase.
• Wrong Address Deliveries: If an order is delivered to an incorrect address due to customer error (wrong address provided at checkout), WolfRoots is not responsible for the package. We cannot offer re-shipment or refund for orders delivered to addresses provided by the customer.
• No Changes After Delivery: Once an order has been delivered, we cannot process address changes, re-shipments, or refunds due to incorrect address information provided by the customer.

F. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

G. PARCELS DAMAGED IN TRANSIT

If a parcel arrives with visible exterior damage, please photograph the package before opening and contact help@wolfroots.com within 48 hours of delivery. Refusing a parcel without photographic evidence of damage will be treated as a refused parcel under Section H and is not eligible for a refund.

H. REFUSED, UNCLAIMED, OR ABANDONED PARCELS

Once an order has been dispatched, customers are responsible for accepting delivery at the address provided at checkout. The following are not eligible for a refund, replacement, or store credit:

• Parcels refused at delivery (for any reason other than visible exterior damage documented with photos)
• Parcels returned to sender due to non-collection from a pickup location, post office, or locker
• Parcels marked "undeliverable," "abandoned," or destroyed by the carrier before being returned to our warehouse
  

If you no longer want your order, please contact help@wolfroots.com before the parcel is delivered or refused so we can attempt to intercept it. Once a parcel has been refused or abandoned, the order is considered fulfilled and no refund will be issued.